Help Center

How can we help?

Straight answers to the questions people ask most. Still stuck? We're one email away.

Will the person know I looked them up?

No. Lookups are completely confidential — the owner of the number is never notified, nothing appears on their phone, and no trace of your search reaches them. It stays between you and your report.

How much does it cost?

You start with a 7-day trial for around 1.00 in your local currency (e.g. £1 / $1 / €1) that includes a few lookup credits. After the trial it becomes a single plan of about 29.99/month, billed every 28 days. The exact price is shown at checkout and in your receipt.

How do I cancel?

In one tap from your account settings — no phone calls, no retention maze. Your access continues until the end of the period you've paid for, and we email you a confirmation.

Will I be charged after the trial?

Only if you don't cancel before it ends. Your renewal price and date are stated clearly at checkout and in your receipt — the price you see is the price you're charged.

Is this legal to use?

Yes, for lawful personal purposes like identifying callers, verifying someone before you meet, or checking your own exposure. Lookara is not a consumer reporting agency and results are not consumer reports under the FCRA — you may not use them for employment, tenant, credit, or insurance decisions.

How accurate are the results?

Every finding carries a confidence score and a source label (public records, carrier, social, or web), plus when it was last updated. We never fabricate results — if the public data is thin, we tell you and adjust what we offer.

Where does the data come from?

From licensed data providers and publicly available records — carrier and line-type databases, public records, complaint datasets, and the open web. We show the source on each result. See our How We Source Data page for details.

Is my search private?

Yes. The people you look up are never notified. We don't sell your search history, and analytics/marketing tracking stays off until you consent. You can export or delete your data at any time.

Can it track someone's real-time location or read their messages?

No — and we never will. There's no GPS tracking, no real-time location, no facial recognition, and no access to private accounts or messages. This is an identity and safety product, not surveillance.

What can't I use it for?

You may not use it to stalk, harass, dox, or intimidate anyone, or to make FCRA-covered decisions. We require you to acknowledge this, and we suspend accounts that violate it.

Can I resubscribe after cancelling?

Yes — sign in and unlock any report to restart your subscription at the regular price. The introductory trial applies to first-time subscriptions only.

Do you offer refunds?

Yes — see our Refund Policy. If something went wrong, contact support and we'll make it right.

How do I contact support?

Email support@lookara.org and we aim to respond within 24 hours.

Contact support

Email support@lookara.org. We aim to respond within 24 hours, every day.

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Help Center · Lookara